Dental Insurance GA PPO you're not just teaching people you're actually doing it with your own practice so describe Dental Insurance GA PPO to me when you first got into this like what does a bad phone call look like this exam is listening in yeah well I can tell you and this is not that it's bad it's more of.
The fact that we as dental Dental Insurance GA PPO professionals have and not you know for many reasons but we have gotten be very insurance driven so we have gotten very focused on insurance because you know we've been beat up and insurance companies coming back saying you know.
You overcharged or you did dentistry that wasn't needed patients get upset so we have gotten very insurance driven and so when I say that I'm thinking about all aspects of what we do in the practice and I can give a lot of examples but one is when we answer the phone.
You know patients are calling Dental Insurance GA PPO in and they're asking do you take my insurance or do you have Saturday hours or whatever and a bad phone call that I feel is if we let the insurance to take the phone call if we just go into insurance discussion without actually getting to know.
The person on the other end of the phone because really it's a person we're dealing with and they have dental needs and health needs and the insurance is a subset of that of course we need to know their insurance but we shouldn't let that dictate the phone call so.
I would say a bad phone call would be one that's all about insurance now some people would say that might be just because the patients bring it up but honestly it's not just the patients that bring it up we tend to bring it up you know what happens in in a lot of offices is.
When somebody answers the phone the new patient call what they'll say typically is what's your name how did you hear about us and then the third question out of our employees mouths are usually do you have dental insurance or what insurance do.
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